Conflict Management
Overview This course will evaluate the definition of conflict, helping you to learn resolution skills, techniques, and strategies, for effective management of conflict in...
Managing Staff
Overview The course will teach you how to handle organisational change and boost staff morale, by understanding different leadership styles and recognising your own...
Developing Leadership Skills
Overview The course will teach you how to handle organisational change and boost staff morale, by understanding different leadership styles and recognising your own...
Managing Teams Remotely
Overview This course is designed to help managers with all the logistical and HR planning involved in these Covid – 19 effected times, in...
Level 2 Certificate In Sales
Designed to reflect the current and future needs of employers, this qualification provides a solid grounding in the sales theory and sales techniques. You...
Level 2 Diploma In Sales
Designed to reflect the current and future needs of employers, this qualification provides a solid grounding in the sales theory and sales techniques. You...
Level 3 Diploma for the Business Administrator
The Level 3 Diploma for Business Administrators’ qualification is suitable for anyone who is involved in any administration focused role in any industry. It...
IT user level 3 – Full Diploma
Level 3 equivalent to NVQ (Level 3) or A-Levels The City & Guilds ITQ is suitable for anybody who uses IT whether at...
Delivering great customer service
Great customer service is the difference between success and failure. Give your teams the ability, knowledge, and skills to exceed your customers’ expectations. By...
Dealing with customer conflict and challenge
In any customer service role conflict and customer challenge can be the greatest adversary. This workshop will focus on: · recognising the signs of an...
Delegation Skills
Do you feel stressed and overloaded? Or that your career seems stalled? If so, then you may need to brush up your delegation skills!...
Project Management Fundamentals
Overview Learn project management techniques to effectively manage simple projects and complex enterprise-wide initiatives. This course tackles the basics of project management, from building...
New Manager Fundamentals
Overview Learn to establish your identity as a leader and connect with your team when you first step into a management position. Proven management...