Conflict Management
Overview This course will evaluate the definition of conflict, helping you to learn resolution skills, techniques, and strategies, for effective management of conflict in...
Managing Staff
Overview The course will teach you how to handle organisational change and boost staff morale, by understanding different leadership styles and recognising your own...
Developing Leadership Skills
Overview The course will teach you how to handle organisational change and boost staff morale, by understanding different leadership styles and recognising your own...
Managing Teams Remotely
Overview This course is designed to help managers with all the logistical and HR planning involved in these Covid – 19 effected times, in...
Level 2 Certificate In Sales
Designed to reflect the current and future needs of employers, this qualification provides a solid grounding in the sales theory and sales techniques. You...
Level 2 Diploma In Sales
Designed to reflect the current and future needs of employers, this qualification provides a solid grounding in the sales theory and sales techniques. You...
Level 3 Diploma for the Business Administrator
The Level 3 Diploma for Business Administrators’ qualification is suitable for anyone who is involved in any administration focused role in any industry. It...
IT user level 3 – Full Diploma
Level 3 equivalent to NVQ (Level 3) or A-Levels The City & Guilds ITQ is suitable for anybody who uses IT whether at...
Delivering great customer service
Great customer service is the difference between success and failure. Give your teams the ability, knowledge, and skills to exceed your customers’ expectations. By...
Dealing with customer conflict and challenge
In any customer service role conflict and customer challenge can be the greatest adversary. This workshop will focus on: · recognising the signs of an...
Delegation Skills
Do you feel stressed and overloaded? Or that your career seems stalled? If so, then you may need to brush up your delegation skills!...
Project Management Fundamentals
Overview Learn project management techniques to effectively manage simple projects and complex enterprise-wide initiatives. This course tackles the basics of project management, from building...
New Manager Fundamentals
Overview Learn to establish your identity as a leader and connect with your team when you first step into a management position. Proven management...
Train the trainer
Overview How effective is your in house training? This course will provide your chosen trainer with skills and techniques to ensure the training delivered...
Advanced personal development
A full-day workshop utilising personal development tools to empower your teams to set and achieve high performing development targets. Beginning with assessments to discover...
Resilience Training
Overview Resilience is more important than ever. Our bespoke workshop will empower your teams and leaders to drive their own resilience in the face...
Virtual Sales Course
Overview Now more than ever, sales teams need clear guidance and training to ensure they have the necessary skills, confidence, and ability they need...
IT Basics for Remote Working
Overview With the new way of working affecting more and more businesses, this workshop will upskill your workforce to confidently use IT wherever they...
Mental Health Awareness
1 in 6.8 people are experiencing mental health issues in the workplace. Are your leaders and teams aware of mental health? Do they know...
Managing Stress and Wellbeing in the Workplace
Stress can have a detrimental effect on a business and its employees. Using modern wellbeing practices and techniques and tools to firstly identify stress,...
Flexible Workplace Integration
A workshop to help create and manage a flexible approach to both in-house and remote working. Looking at flexible working hours, shift-based remote work,...
How to Manage Virtual Meetings
Overview Virtual meetings are prevalent in today’s new working environment. This workshop focuses on managing effective and engaging meetings utilising the features and tools...
Level 5 Diploma in leadership and management
Level 5 equivalent to Diploma of higher education or undergraduate degree (Year 2) This qualification is designed for project managers, department heads, and...
Level 5 Certificate in leadership and management
This qualification is designed for project managers, department heads, and other practising middle managers. Develop your skills and experience, improve your performance and prepare...
Level 5 Award in leadership and management
Level 5 Award in leadership and management This qualification is designed for project managers, department heads, and other practising middle managers. Develop your...
Level 3 Diploma in leadership and management
Level 3 equivalent to NVQ (Level 3) or A-Levels This qualification is ideal if you have management responsibilities but no formal training, and are...
Level 3 Certificate in leadership and management
This qualification is ideal if you have management responsibilities but no formal training, and are serious about developing your abilities. It’s particularly suited to...
Level 3 Award in leadership and management
Level 3 is the equivalent study level of A-Levels This qualification is ideal if you have management responsibilities but no formal training, and are...
Mentoring Staff
Overview This course demonstrates how a mentoring approach can personally develop the people in your team, discover how through a semi-structured guidance system, sharing...
Equality and Diversity
This course defines and helps you to understand the meaning of Equality and Diversity, their difference and how they are covered by legislation, ensuring...
Conflict Management
Overview This course will evaluate the definition of conflict, helping you to learn resolution skills, techniques, and strategies, for effective management of conflict in...
Interpersonal Skills
Verbal and non-verbal communication Negotiation Persuasion Influence Critical thinking Problem-solving Decision making Assertiveness Teamwork Interpersonal skills are integral to work and daily life. Our...
Time Management
This course will help you be able to time manage effectively, by exploring the need for reflection, planning, organising, setting goals and responding to...
Effective Communication
This course comprehensively covers all the aspects of effective communication, enabling you to become expert in the dynamics and techniques of face to face...
Managing Staff
Overview The course will teach you how to handle organisational change and boost staff morale, by understanding different leadership styles and recognising your own...
Developing Leadership Skills
Overview The course will teach you how to handle organisational change and boost staff morale, by understanding different leadership styles and recognising your own...
Managing Teams Remotely
Overview This course is designed to help managers with all the logistical and HR planning involved in these Covid – 19 effected times, in...
Customer Service
Customer Service Level 3 Diploma in Customer Service Who is this course suitable for? These qualifications include levels for those at any stage of...
Health & Safety
Who is this course suitable for? The Health & Safety Executive places a legal duty on employers to ensure, so far as reasonably practicable,...
Level 3 Diploma in Business Administration
Who is this course suitable for? These qualifications in Business Administration are for people who want to work in administrative support roles in public...
Level 3 Certificate in the Principles of Business & Administration
Who is this course suitable for? If you already have some knowledge and experience of administrative systems this course will assist you in developing...
Teaching & Quality Assurance
We provide the students that you are required to assess Level 3 Certificate in Assessing Vocational Achievement Overview: There are 3 units which cover...