This course will evaluate the definition of conflict, helping you to learn resolution skills, techniques, and strategies, for effective management of conflict in the workplace, by looking at models of predictive workplace behaviour and assessing its effect on business performance. This online Conflict Management Training course is designed to train senior members of staff and employees in how to prevent and handle conflicts that occur in their workplace. It familiarises them with common causes and signs of conflict, how the law relates to conflict management, how to carry out a conflict risk assessment, ways to prevent conflicts, and methods for handling confrontations and ongoing cases of conflict – including types of alternative conflict resolution.
Conflicts can happen in any workplace and in any industry, no matter how many employees are in the business. It can happen between individuals, between staff and a customer or patient, or between larger groups of employees. Damaged relationships can be difficult or impossible to repair and conflicts with customers or patients can damage a business’ reputation, harming the business as a whole. This is why conflict resolution and knowing how to properly intervene is essential.
This course is suitable for
This Conflict Management Training Course is suitable for anyone looking to learn the basics of dealing with conflict in the workplace.
- HR teams
For prices and further information contact us today on 0845 177 1880 or email firstname.lastname@example.org
- Lectures 0
- Quizzes 0
- Skill level All levels
- Language English
- Students 0
- Assessments Yes