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Job Information
Apprentice Administrator/Receptionist
Liga UK Worcester, United Kingdom 25 Days Ago
Overview
Job Type: Full-Time
Job Category: Administrative
Posted: 27-09-2018
Salary: £136.90 per week
Ref Number: 3271
Requirements
Minimum Education: Seconday School
Degree Title:
Minimum Experience: Less then 1 Year
Job Status
Job Status: Interviewing
Published From: 27-09-2018
Positions Available: 1
Published Until: 27-11-2018
Liga UK Worcester, United Kingdom
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Description

Every GP Practice needs an efficient team of administrators /receptionists who can ensure that every patients experience is a positive one! This is an exciting opportunity to start your career in the Health Care Sector. This is a great opportunity to join St Martin’s Gate Surgery.

Job Responsibilities Reception:

  • To provide patients with an efficient and effective telephone-based reception service which includes:
    • Making patient appointments ( same day, routine and cancellations)
    • Allocation of  triage appointments
    • Giving routine test results
    • Taking home visit requests
    • Passing emergency calls i.e. chest pain/stroke to duty doctor
    • General enquiries
    • Resolving issues
    • Complaint management and resolution
    • Prescription queries
    • Appointment and clinic changes
  • To complete all associated administration in an accurate and timely manner
  • To provide outstanding customer care at all times, both internally and externally
  • To have a thorough knowledge of all Practice procedures.
  • To work in accordance of written protocols.

Job Responsibilities Administration:

  • To provide support to the administration team / Practice Manager including tasks such as:
    • Scan and file correspondence
    • Shred confidential correspondence in accordance with practice protocol
    • Use clinical system to identify patients requiring annual checks, and send invitations
    • Answer telephone calls and either deal with the query or pass on to the appropriate person
    • Initiate calls in order to resolve outstanding actions

Training to be provided:

At level 2 City & Guilds Diploma In Customer Service Practitioner

Level 1 / 2 Functional Skills in Math & English

Employee Rights and Responsibilities

Personal Learning and Thinking Skills

End Point Assessment

Apply Now
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