Welcoming and directing patients and other visitors on arrival.
Handling general enquiries face to face or over the telephone from patients and explaining surgery procedures efficiently and courteously.
Ensuring all appointments that are made or rescheduled are entered accurately onto the clinical system.
Ensure all new patients are registered in accordance with practice procedures.
Recording information on medical records accurately on the clinical system or any correspondence within the surgery.
Handling, filing and giving out prescriptions accurately and safely.
Undertaking a number of administrative duties such as culling and summarising medical records, scanning and forwarding patient related correspondence and issuing repeat prescriptions.
Arranging requests for home visits.
Recording any petty cash taken during surgery, ensuring patients are given receipt
Ventilating and tidying waiting room after and before the surgery.
Keeping the reception area tidy and stocked.
Filing and extracting medical records and any documents relating to these as required.
If first to arrive, open all premises at start of the day set alarm to day function and make all the necessary preparations to receive patients.
Ensure that telephone system is operational at the beginning of the day and switched over to night service at the end of the day.
Training to be provided:
At level 2 City & Guilds Diploma In Customer Service Practitioner
Level 1 / 2 Functional Skills in Math & English
Employee Rights and Responsibilities
Personal Learning and Thinking Skills
End Point Assessment