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Job Information
Apprentice Claims Handler
Liga UK Castleford, Yorkshire, United Kingdom 15 Days Ago
Overview
Job Type: Full-Time
Job Category: Administrative
Posted: 07-01-2019
Salary: ISG pay £1/hour in addition to NMW for apprentices and this is reviewed after 3 months and again after training completed (usually 12 months) Once a handler fully meets our requirements (usually 18 months) the current rate would be £7.40/hr
Ref Number: 3317
Requirements
Minimum Education: No School
Degree Title:
Minimum Experience: Fresh
Job Status
Job Status: Interviewing
Published From: 07-01-2019
Positions Available: 1
Published Until: 07-03-2019
Liga UK Castleford, Yorkshire, United Kingdom
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Description

If you want to become a valuable member of the team and put your customer service career firmly on the right path then this opportunity is for you.

Working in small team the principal activity is to receive and administer motor vehicle accident claims in addition to overseeing service and maintenance requirements for our clients vehicles

The ideal candidate should be well organised and enthusiastic, with an excellent telephone manner. They will have an appreciation of first class teamwork and also be customer focused along with strong organisational and people skills.

Duties to include:

  • Receive claims information from drivers/fleet managers and insurance brokers
  • Ensure that all communication with clients are handled in a professional way, recognising that empathy is required when dealing with accident situations when drivers may be in a stressful situation
  • Ensure all data is captured accurately and processed in a timely manner complying with the company’s benchmark targets at every stage
  • Maintain the required level of diary follow up to ensure the company meets its obligations and contractual commitments to all clients
  • Any other duties as required by line manager

You will be working towards an Intermediate/Advanced Apprenticeship in Customer Service, which will include:

  • Level 2/3 City & Guilds Diploma in Customer  Service
  • Level 1/2  Functional Skills in Maths & English
  • Personal Learning & Thinking Skills

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