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Job Information
Apprentice Customer Advisor New
Liga UK Birmingham, United Kingdom 7 Days Ago
Overview
Job Type: Apprenticeship
Job Category: Customer Service
Posted: 16-05-2018
Salary: £140.00 per week
Ref Number: 3167
Requirements
Minimum Education: No School
Degree Title:
Minimum Experience: Fresh
Job Status
Job Status: Interviewing
Published From: 16-05-2018
Positions Available: 1
Published Until: 16-07-2018
Liga UK Birmingham, United Kingdom
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Description

Ever wanted to work for an exciting and busy online trading company for gaming, computing and gadgets? This is the job for you!

Working in a busy customer support environment the ideal candidate will be hard working, keen, organised and able to work under pressure. As the support team you will be required to help customers and deal with their enquiries and complaints over the phone and via email.

Your duties will include:

  • Dealing efficiently with customer enquiries and complaints
  • Interacting calmly and professionally with customers and their queries
  • Gain knowledge of products and items for sale including their set up procedures and troubleshooting
  • Handling returns
  • Submitting claims for lost items with mail and courier services
  • Work with the team to resolve issues and processing of orders
  • Re-ordering of stock for suppliers
  • Data entry and typing of letters
  • Booking appointments and looking after visitors

Training to be provided:

At level 2 City & Guilds Diploma In Customer Service Practitioner

Level 1 / 2 Functional Skills in Math,  English

Employee Rights and Responsibilities

Personal Learning and Thinking Skills

End Point Assessment

Apply Now
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