Job Information
Apprentice Receptionist
Liga UK Brighton, United Kingdom 303 Days Ago
Job Type: Full-Time
Job Category: Administrative
Posted: 06-09-2019
Salary: £146.25 per week
Ref Number: 3411
Minimum Education: Secondary School
Degree Title:
Minimum Experience: Less then 1 Year
Job Status
Job Status: Interviewing
Published From: 06-09-2019
Positions Available: 1
Published Until: 06-01-2020
Liga UK Brighton, United Kingdom
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Every GP Practice needs an efficient team of administrators /receptionists who can ensure that every patients experience is a positive one! This is an exciting opportunity to start your career in the Health Care Sector. This is a great opportunity to join Albion Street GP Practice in Brighton as an Apprentice Business Administrator .

Job Responsibilities Reception:

  • To provide patients with an efficient and effective telephone-based reception service which includes:
    • Making patient appointments ( same day, routine and cancellations)
    • Allocation of triage appointments
    • Giving routine test results
    • Taking home visit requests
    • Passing emergency calls i.e. chest pain/stroke to duty doctor
    • General enquiries
    • Resolving issues
    • Complaint management and resolution
    • Prescription queries
    • Appointment and clinic changes
  • To complete all associated administration in an accurate and timely manner
  • To provide outstanding customer care at all times, both internally and externally
  • To have a thorough knowledge of all Practice procedures.
  • To work in accordance of written protocols.

Job Responsibilities Administration:

  • To provide support to the administration team / Practice Manager including tasks such as:
    • Scan and file correspondence
    • Shred confidential correspondence in accordance with practice protocol
    • Use clinical system to identify patients requiring annual checks, and send invitations
    • Answer telephone calls and either deal with the query or pass on to the appropriate person
    • Initiate calls in order to resolve outstanding actions

Training to be provided:

At level 3 City & Guilds Diploma In Bus Admin

Level 1 / 2 Functional Skills in Math & English

Employee Rights and Responsibilities

Personal Learning and Thinking Skills

End Point Assessment

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